The Theatre Royal and the stalls level of the TSB Theatre are both fully accessible for patrons in wheelchairs or those with limited mobility. There is a lift available in the TSB Showplace and there are 4 wheelchair seats and 6 carer seats in the TSB Theatre and 4 wheelchair seats and 4 carer seats in the Theatre Royal. There are wheelchair accessible ramps and bathrooms in both venues. Please ensure you speak to a member of our Box Office staff or Ticketek if you wish to book a wheelchair seat. If you have any further special requirements, please mention this to a member of staff when booking your tickets.

Due to steep and narrow seating and stairways we do not recommend the Gallery for patrons with limited mobility.

If you have a walking aid or crutches, please be aware that due to fire regulations these will be kept outside of the theatre during the performance and returned to you at the end. In the event of an evacuation, please remain in your seat until all other patrons have exited the theatre. We have one wheelchair in the venue which is available to borrow. If you wish to use this, please advise the team when booking your tickets so we can ensure it is available for your use.

Hearing and Guide Dogs are welcome in the venue. Please do let our team know when booking so we can offer appropriate seating.

There is a no accessible parking at the venue, however there is a loading bay for drop off/pick up directly outside the front of the venue. 

We want to make the TSB Showplace as easy as possible for everyone. If you need support with access, audio, visual needs, or reserving an easy access seat in the theatre, please contact us prior to your visit by calling us on 06 759 0021, emailing us at or by visiting us in person at the TSB Showplace box office.