Visiting the TSB Showplace
The TSB Showplace is located at 92-100 Devon Street West in New Plymouth city centre. There are three venues within the TSB Showplace complex; the TSB Theatre, the Theatre Royal and the Alexandra Room. On your arrival at the venue, the Front of House staff will direct you to the correct theatre.
Ticketmaster provide ticketing services to the TSB Showplace. Tickets can be purchased either in person at the TSB Showplace Box Office (located in our foyer on the ground floor), or alternatively online www.ticketmaster.co.nz or by calling 0800 111 999. Please be aware that service fees apply to all bookings and there may be additional credit card charges.
The Theatre Royal and the stalls level of the TSB Theatre are both fully accessible for patrons in wheelchairs or those with limited mobility. There is a lift available in the TSB Showplace and there are 4 wheelchair seats and 6 carer seats in the TSB Theatre and 4 wheelchair seats and 4 carer seats in the Theatre Royal. There are wheelchair accessible ramps and bathrooms in both venues. Please ensure you speak to a member of our Box Office staff or Ticketmaster if you wish to book a wheelchair seat. If you have any further special requirements, please mention this to a member of staff when booking your tickets.
Due to steep and narrow seating and stairways we do not recommend the Gallery for patrons with limited mobility.
If you have a walking aid or crutches, please be aware that due to fire regulations these will be kept outside of the theatre during the performance and returned to you at the end. In the event of an evacuation, please remain in your seat until all other patrons have exited the theatre. We have one wheelchair in the venue which is available to borrow. If you wish to use this, please advise the team when booking your tickets so we can ensure it is available for your use.
Hearing and Guide Dogs are welcome in the venue. Please do let our team know when booking so we can offer appropriate seating.
Parking can get very busy particularly in evenings and weekends. The nearest car park to the TSB Showplace is Central Car Park (between Devon Street and Powderham Street, opposite the venue). There is one mobility park in Central Car Park. There is also a drop off/collection park immediately outside the venue. If you need assistance in booking taxis please speak to a member of our team.
More information on car parking in the local area can be found on NPDC council website: http://www.newplymouthnz.com/CouncilAtoZ/Parking/WhereToPark.htm
The time printed on your ticket is the time the performance will actually start. The doors to the TSB Showplace open 1 hour prior to the performance and doors to the theatre usually open thirty minutes prior to the start of the performance.
We recommend that you arrive at least thirty minutes prior the performance starting. This will allow plenty of time for you to familiarise yourself with the venue and enjoy a pre-show drink. There will be an announcement before the start of the performance asking you to make your way to your seats.
A lock out is a term used to describe the time when late comers are not admitted to the theatre once the show has started. This is so that late-comers to do not disturb the performers or other audience members. If you are late, the ushers will advise you when to take your seats. We have television monitors located outside the theatre so you can watch the performance whilst you wait.
Finding your seats
If you are attending a show in the TSB Theatre there are three different seating levels; the stalls level (ground floor as you enter the venue), the circle level (first floor) and gallery (second floor). Your ticket will tell you where you are sitting. Front of house staff will assist you in finding your seats. Your ticket has a row and seat number printed on it - just show your ticket to the ushers and you will be shown to your assigned seats. Please be sure to sit in your allocated place.
In the unlikely event of a fire evacuation, please follow the instructions from the Front of House staff and vacate the theatre safely and promptly. Please do not run.
Please ensure your mobile phone is turned off whilst in the theatre.
Food and drink
Drinks are available to purchase pre-show and during the interval at our bars within the TSB Showplace. The bar opens one hour before the start of the performance. If you wish to take your drink into the theatre with you, please ask a member of the bar staff for a plastic glass. Hot beverages are permitted in a takeaway cup with lid. Food may also be available and varies according to different performances. There are kandy bars within the venue selling ice-creams, soft drinks and confectionary pre-show and during the interval. If you take food into the theatre with you please ensure you eat quietly – confectionary wrappers can be noisy and distracting. Please be aware that you cannot bring your own food or drinks into the venue.
Video and taking photos
You are not allowed to take any photographs or video during performances. On occasions, this may be permitted for specific performances – please check with a member of the Front of House staff first.
The majority of performances include an interval, approximately midway through the performance. These generally last approximately 20 minutes and provide the opportunity for you to stretch your legs, visit the bathrooms, purchase a drink/snack. An announcement will be made at the end of the interval asking you to return to your seat.
If you would like any further information in advance of your visit, please contact the TSB Showplace. For ticketing enquiries, please contact the Box Office team on 06 759 0021 or 0800 111 999. For general enquiries, please call 06 759 6712 or email email@example.com