Visiting the TSB Showplace

TSB Showplace

The TSB Showplace is located at 92-100 Devon Street West in New Plymouth city centre. There are three venues within the TSB Showplace complex; the TSB Theatre, the Theatre Royal and the Alexandra Room. On your arrival at the venue, the Front of House staff will direct you to the correct theatre.

Purchasing tickets

Ticketmaster provide ticketing services to the TSB Showplace. Tickets can be purchased either in person at the TSB Showplace Box Office (located in our foyer on the ground floor), or alternatively online www.ticketmaster.co.nz or by calling 0800 111 999. Please be aware that service fees apply to all bookings and there may be additional credit card charges. 

Accessibility

The Theatre Royal and the stalls level of the TSB Theatre are both fully accessible for patrons in wheelchairs or those with limited mobility. There is a lift available in the TSB Showplace and there are 4 wheelchair seats and 6 carer seats in the TSB Theatre and 4 wheelchair seats and 4 carer seats in the Theatre Royal. There are wheelchair accessible ramps and bathrooms in both venues. Please ensure you speak to a member of our Box Office staff or Ticketmaster if you wish to book a wheelchair seat. If you have any further special requirements, please mention this to a member of staff when booking your tickets.

Due to steep and narrow seating and stairways we do not recommend the Gallery for patrons with limited mobility.

If you have a walking aid or crutches, please be aware that due to fire regulations these will be kept outside of the theatre during the performance and returned to you at the end. In the event of an evacuation, please remain in your seat until all other patrons have exited the theatre. We have one wheelchair in the venue which is available to borrow. If you wish to use this, please advise the team when booking your tickets so we can ensure it is available for your use.

Hearing and Guide Dogs are welcome in the venue. Please do let our team know when booking so we can offer appropriate seating.

Parking

Parking can get very busy particularly in evenings and weekends. The nearest car park to the TSB Showplace is Central Car Park (between Devon Street and Powderham Street, opposite the venue).  There is one mobility park in Central Car Park. There is also a drop off/collection park immediately outside the venue. If you need assistance in booking taxis please speak to a member of our team.

More information on car parking in the local area can be found on NPDC council website: http://www.newplymouthnz.com/CouncilAtoZ/Parking/WhereToPark.htm

Arrival time

The time printed on your ticket is the time the performance will actually start. The doors to the TSB Showplace open 1 hour prior to the performance and doors to the theatre usually open thirty minutes prior to the start of the performance.

We recommend that you arrive at least thirty minutes prior the performance starting. This will allow plenty of time for you to familiarise yourself with the venue and enjoy a pre-show drink. There will be an announcement before the start of the performance asking you to make your way to your seats.

Lock out

A lock out is a term used to describe the time when late comers are not admitted to the theatre once the show has started. This is so that late-comers to do not disturb the performers or other audience members. If you are late, the ushers will advise you when to take your seats. We have television monitors located outside the theatre so you can watch the performance whilst you wait.

Finding your seats

If you are attending a show in the TSB Theatre there are three different seating levels; the stalls level (ground floor as you enter the venue), the circle level (first floor) and gallery (second floor). Your ticket will tell you where you are sitting. Front of house staff will assist you in finding your seats. Your ticket has a row and seat number printed on it - just show your ticket to the ushers and you will be shown to your assigned seats. Please be sure to sit in your allocated place.

In the unlikely event of a fire evacuation, please follow the instructions from the Front of House staff and vacate the theatre safely and promptly. Please do not run.

Mobile phones

Please ensure your mobile phone is turned off whilst in the theatre.

Food and drink

Drinks are available to purchase pre-show and during the interval at our bars within the TSB Showplace. The bar opens one hour before the start of the performance. If you wish to take your drink into the theatre with you, please ask a member of the bar staff for a plastic glass. Hot beverages are permitted in a takeaway cup with lid. Food may also be available and varies according to different performances. There are kandy bars within the venue selling ice-creams, soft drinks and confectionary pre-show and during the interval. If you take food into the theatre with you please ensure you eat quietly – confectionary wrappers can be noisy and distracting. Please be aware that you cannot bring your own food or drinks into the venue.

Video and taking photos

You are not allowed to take any photographs or video during performances.  On occasions, this may be permitted for specific performances – please check with a member of the Front of House staff first.

Interval

The majority of performances include an interval, approximately midway through the performance. These generally last approximately 20 minutes and provide the opportunity for you to stretch your legs, visit the bathrooms, purchase a drink/snack. An announcement will be made at the end of the interval asking you to return to your seat.

If you would like any further information in advance of your visit, please contact the TSB Showplace. For ticketing enquiries, please contact the Box Office team on 06 759 0021 or 0800 111 999. For general enquiries, please call 06 759 6712 or email tsbshowplace@npdc.govt.nz

Conditions of Entry

We look forward to welcoming you to our venue. For the comfort, safety and enjoyment of all patrons, please note the following:

  1. Venue management reserves the right to refuse entry to any persons. Should you be refused entry, no ticket refunds or exchanges will be provided. Please refer to Ticketmaster terms and conditions on your ticket.
  2. Venue management reserves the right to inspect any bag and/or articles of clothing via screening equipment and/or bag search checks.
  3. Children under the age of 14 years should be accompanied by an adult.
  4. Patrons must occupy the seat specified on their ticket for an event with designated seating.
  5. During events, the use of cameras, cell phones & other video or audio equipment for recording is prohibited due to copyright restrictions. Please ensure all cell phones and pagers are switched off so you do not annoy or disturb other patrons.
  6. Management reserves the right to monitor the movement of patrons within the TSB Showplace by the use of close circuit television cameras
  7. The TSB Showplace is a licensed premises, alcoholic beverages MUST NOT be taken into or out of our venue without prior permission.
  8. Patrons must show a valid identification card as proof of eligibility if they wish to purchase any alcoholic beverage. In New Zealand, the following are the only accepted forms of ID:
    • A valid passport
    • New Zealand Drivers License
    • HANZ 18+ card
  9. Patrons may be required to decant their drinks before entering some events.
  10. The following items may not be brought into the TSB Showplace without prior approval from venue management:
    • Commercial food, drink and alcohol, bottles, glass containers, cans
    • Gang patches / colours and religious or offensive signage
    • Firearms / fireworks / Flares / distress Signals
    • Oversize items such as pushchairs, strollers or baby seat carriers may be brought into foyers but are prohibited from being taken into the auditoriums
    • Illegal substances / items
    • Laser lights / pointers
    • Any sound devices deemed to be a nuisance, e.g. air horns, drums, whistles, etc.
    • Weapons
    • Any items that maybe thrown, e.g. tennis balls, golf balls, bolts, marbles etc.
    • Animals other than guide or hearing assistance dogs in use or training
    • Unauthorised signage and promotional products, equipment or banners including clothing items
    • Other items that could cause harm or public nuisance as determined by venue management
  11. Bicycles, skateboards, roller blades, skates, scooters may not be brought into the TSB Showplace. Please park bicycles in designated locations.
  12. Patrons bringing personal belongings into the venue do so at their own risk.
  13. Surrendered property may not be returned, and may be disposed of by venue management, staff or designated agents.
  14. Patrons are admitted to the TSB Showplace at their own risk. To the extent permitted by law, you irrevocably release and discharge venue management and their designated agents from all liability to claims, losses, damages, costs and expenses (whether arising under statute, from negligence, personal injury, property damage or otherwise) arising from or in connection with your attendance at the venue.
  15. Hawking of unauthorised merchandise or solicitation and scalping of tickets is not permitted on this site, you may be removed from the TSB Showplace and or prosecuted under the Summary Offences Act 1981.
  16. Patrons must not climb, deface, post or stick any bills or advertisement on or otherwise damage or misuse any structure, building, wall or fence at the TSB Showplace. Patrons must refrain from littering, offering for sale any goods or services, blocking any thoroughfare, throwing any object, entering the performance area or behaving in a disruptive or offensive manner.
  17. Patrons causing disturbance or failing to comply with these Conditions of Entry or requests from staff, designated agents or Police may be removed from the TSB Showplace. No ticket refunds or exchanges will be provided. If removed, it is an offence to enter, re-enter or attempt to re-enter the venue for a period of 24 hours. Failure to comply with direction from venue staff, security or police to leave may render you liable to arrest and prosecution for the offence of trespass under Section 4 Trespass Act 1980 which is punishable by fine, not exceeding $1000 or term of imprisonment not exceeding 3 months.
  18. Patrons entering TSB Showplace without prior authorisation will be liable for prosecution.


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